STAY IN CONTROL. KEEP WAGERING IN PERSPECTIVE
Vicbetco believes wagering should remain an enjoyable form of entertainment. We are committed to providing tools, information and support to help our customers manage their gambling responsibly.
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TOOLS
TOOLS THAT PUT YOU IN CONTROL
Vicbetco provides a range of responsible gambling tools accessible from your account settings.
Set daily, weekly or monthly deposit limits. Changes to increase limits are subject to a cooling-off period. You can lower your deposit limit at any time and the change takes effect immediately.
TAKING A BREAK
Temporarily suspend access to your account for a chosen period. During a break, you will not be able to log in or place wagers.
REALITY CHECKS
Set reminders that notify you of session duration so you can decide whether to continue or stop.
LOSS AND SPEND LIMITS
Set daily, weekly or monthly limits on the amount you can lose or spend on wagering.
Exclude yourself from all wagering activity for a defined period. Self-exclusion cannot be reversed during the chosen timeframe.
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NEED TO STOP? YOU CAN STEP AWAY
If you need a sustained break from wagering, we provide dedicated options to ensure your account is strictly locked down.
BETSTOP — THE NATIONAL SELF-EXCLUSION REGISTER
BetStop is a free government service that allows you to exclude yourself from all licensed Australian online wagering providers in one step.
Visit BetStopCLOSING YOUR ACCOUNT
If you wish to close your Vicbetco account, contact our support team. Account closure is processed promptly.
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RECOGNISE THE SIGNS
WHEN WAGERING STOPS FEELING LIKE ENTERTAINMENT.
Spending more than you can afford
Borrowing money to gamble
Feeling anxious or irritable when not gambling
Neglecting work, study or family responsibilities
Lying about gambling habits
Chasing losses to recover previous wagers
Gambling to escape problems or stress
Needing to increase bets to feel excitement
CHECK YOUR GAMBLING
Consider these questions honestly:
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Do you spend more time or money on gambling than you intended?
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Have you tried to cut back on gambling but found it difficult?
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Has your gambling caused problems in your relationships, work or finances?
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Do you feel restless or irritable when trying to stop gambling?
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Do you gamble to escape stress, anxiety or other negative feelings?
If you answered yes to any of these questions, consider using the responsible gambling tools above or contacting Gambling Help Online on 1800 858 858.
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AWARENESS
KNOW WHAT YOU ARE SPENDING.
Vicbetco encourages all customers to regularly review their wagering activity. Your account provides access to transaction history, deposit records and wagering summaries so you can monitor your spending over time.
MONITORING CATEGORIES
TRANSACTION HISTORY
DEPOSIT RECORDS
WAGERING SUMMARIES
ACCOUNT STATEMENTS
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RESTRICTIONS
18+ ONLY.
UNDER 18
Vicbetco services are available only to persons aged 18 years or older. It is illegal for anyone under the age of 18 to open an account or place a wager. Vicbetco may request identification documents to verify your age at any time.
PAYMENT RESTRICTIONS
DEBIT CARDS ONLY
Credit cards are not accepted for betting in Australia. This restriction is mandated by Australian law to reduce gambling-related financial harm.
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SUPPORT
HELP IS AVAILABLE.
If your gambling is affecting you or someone around you, free and confidential support is available 24 hours a day, 7 days a week.
1800 858 858
Free, confidential, 24/7 telephone and online counselling and support.
Visit Gambling Help Online
SUPPORT FOR FAMILY AND FRIENDS
Support is also available for family members and friends affected by someone else's gambling. Contact Gambling Help Online for information about support services.
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OUR RESPONSIBILITIES
WHAT YOU CAN EXPECT FROM US.
CUSTOMER INFORMATION
Vicbetco is committed to providing clear, accurate and accessible information about responsible gambling, odds, and the risks associated with wagering.
RESPONSIBLE ADVERTISING
Our marketing and advertising practices comply with Australian gambling advertising regulations. We do not target minors or vulnerable persons.
STAFF TRAINING
Our team is trained to recognise signs of problem gambling and to assist customers who may need support or wish to access responsible gambling tools.
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REGULATION
REGULATION & COMPLAINTS
OPERATOR AND LICENCE
Operator:
L.E. Cleary & R.A. Cleary (Partnership)
Trading as:
VicBet
Brand:
VicbetcoABN:
50 757 903 976
Licence:
VIC-BM-2022-0661
Address:
71 Stanley Street, Black Rock, Victoria, 3193
Regulator:
Victorian Gambling and Casino Control Commission (VGCCC)
Jurisdiction:
Victoria, Australia
COMPLAINTS
If you have a complaint about any aspect of Vicbetco services, please contact our support team in the first instance. If your complaint is not resolved to your satisfaction, you may escalate it to the VGCCC.
DEBIT CARDS ONLY
Debit cards only. Credit cards are not accepted for betting in Australia.